Services for Success

Providing the Solutions

01.

Strategic Success Partnership

Elevate your journey with our Strategic Success Partnership. A strategic customer journey tailored to your needs, dedicated support team, and continuous sharing of industry best practices. This holistic approach ensures you not only maximise your investment but also stay ahead in your industry, turning challenges into opportunities for growth and innovation

02.

Optimised Analytics

Insight at your fingertips with our out-of-the-box dashboards. Gain access to a wealth of dashboards providing you the insight to excel your vendor management. Need a tailored view? Our expert team will craft custom dashboards that transform your platform data into actionable intelligence, aligning perfectly with your business needs and strategic goals

03.

Best-in-Class Training

Unlock your team's full potential with our dynamic Brooklyn Academy. Our self-paced courses offer step-by-step guidance and tutorial videos, catering to all skill levels from beginner to expert. With a dedicated admin track, we ensure every role masters the platform, driving efficiency and innovation across your organisation

Our Plans for Success

Brooklyn proactively ensures customers achieve their desired outcomes and get the most from the platform with three levels of Success Plans. Please see below to explore the different plan options.

Standard Strategic Success Plan

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Implementation
Our experts architect the platform personalised to your journey, empower your team, and accelerate ROI, setting the stage for sustainable growth.

User Group
Access to a vibrant user network to share insights, drive innovation, and amplify your success.

Health Checks
Regular health checks to monitor adoption, track goal progress, and optimise system performance for sustained success.

Customer Journey
Navigate your adoption with our tailored customer journey, ensuring a seamless onboarding and optimal utilisation with the guidance of our Customer Success team.

Resources
Access to best practice vendor management through our curated whitepapers, toolkits, blogs, and industry-leading events.

Support
Gain access to online resources and technical support through our support portal with our expert team.

Gold Strategic Plan

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Standard Success+
All Standard services included and more to provide expert guidance.

Brooklyn Coaching
Guidance, troubleshooting, and enablement for Brooklyn Power Users with a platform expert.

Strategic Adoption Guidance
Advanced guidance customised to ensure seamless integration of Brooklyn into your workflows.

Expertise Amplification
Gain access to a Technical Account Manager to excel your Power Users on the Brooklyn capabilities and maximise outcomes.

Health Checks
Evaluation of system performance and usage against your personalised key metrics quarterly.

Vendor Management Best Practices
Gain access to knowledge and industry best practices from our team of experts and our wider user community. This will allow you to elevate your vendor management office, streamline processes and much more.

Platinum Strategic Success Plan

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Gold Success++
Leverage our expert team to architect your foundation, empower your staff, and accelerate ROI, setting the stage for sustainable growth.

Personalised Success Advocate
Accelerate success with a dedicated Customer Success Manager to understands your goals, providing tailored guidance and proactive support to continuously drive growth.

Enhanced Support
24 x 5 support, enhanced SLA times, and preferred escalation status with premier support.

Advanced Visualisation
Unlock deeper insights with a customised tailored dashboard that transforms your system data into visually compelling, actionable intelligence.

Optimised Platform Usage
Maximise platform potential with personalised guidance from a dedicated Technical Account Manager, ensuring optimal usage and strategic alignment with your business goals.