The Challenge

The UK’s leading retailer with over 600 supermarkets and 152,000 employees, aimed to streamline operations and enhance customer value. They faced challenges in managing supplier relationships for Goods Not For Resale (GNFR) due to manual processes, which led to inefficiencies and inconsistencies. With a technology spend of £550m p.a., the SRM team needed a robust solution to optimise supplier management and align with strategic goals.

The Solution

The Retailer implemented the Brooklyn Solutions platform to digitise and automate their supplier relationship management. The platform’s tiering system allowed effective management of all suppliers, provided end-to-end governance, and centralised supplier information. This shift improved visibility and control over supplier interactions and obligations.

The Results

The Brooklyn platform significantly enhanced the Supermarket’s supplier management capabilities:

• Achieved 100% visibility of technology suppliers.
• Increased supplier productivity while avoiding additional headcount.
• Centralised supplier profiles for better oversight.

• Reduced 80% of manual data and reporting management

• Facilitated digital Joint Account Planning and Balanced Scorecard Reviews, fostering strategic collaboration.